Terms of Service

1. Introduction
Welcome to StairEuro! By accessing or using our website, you agree to follow our Terms of Service. Please review them carefully. If you do not agree with any part, refrain from using our website or services.

2. Services Provided
StairEuro offers modern staircase solutions, including design, manufacturing, and installation services within the United Kingdom. We aim to provide high-quality and customized staircase installations to suit individual client needs.

3. Orders and Payments
Orders can be placed through our website or directly with our customer service team. All orders are subject to our acceptance and product availability. Payments are processed securely via Stripe. Prices and availability are subject to change without notice. Once an order is placed, a confirmation email with an order summary will be sent to you.

4. Delivery and Installation
Delivery dates are estimates and may be subject to changes due to external factors. Customers must ensure free parking space at the delivery location for our installation team. Failure to provide parking space may lead to additional charges or delays.

5. Returns and Refunds
Due to the customized nature of our products, returns may only be accepted in cases of defect or error on our part. If you receive a defective product, contact us within 7 days to initiate a review for replacement or repair.

6. Limitation of Liability
StairEuro will not be liable for any damages or losses arising from delays, errors in installation, or external factors outside our control.

7. Governing Law
These terms are governed by the laws of the United Kingdom, and any disputes will be handled in UK jurisdiction.

Privacy Policy

1. Introduction
This Privacy Policy describes how StairEuro collects, uses, and protects your personal information when you visit our website or use our services.

2. Information We Collect
We may collect personal information, such as your name, contact details, and payment information, when you place an order or sign up for updates. This data is essential for processing orders, providing customer support, and improving our services.

3. How We Use Your Information
Your information will be used to:

  • Process orders and payments.
  • Communicate with you regarding your order and customer support.
  • Improve our website and services.

4. Data Security
StairEuro takes appropriate security measures to protect your data from unauthorized access. All payment data is processed securely via Stripe, and we do not store full payment details.

5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share it with trusted service providers (such as payment processors) to fulfill orders or meet legal obligations.

6. Cookies
Our website uses cookies to enhance user experience and track site usage. By using our website, you agree to the use of cookies. You may disable cookies in your browser settings if preferred.

7. Your Rights
You have the right to request access to or deletion of your personal data. If you wish to do so, please contact us via our website.

8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.